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Terms & Conditions Policy

Customer Care

*You will need to read these terms and conditions and, by proceeding with your booking, you are agreeing with this disclaimer. Please remember to keep a copy for your reference.

* When hiring Pee’s Snooze Crew goods, products and other services, You, the hirer, will be responsible whilst hiring this equipment, and ensure that all possible steps are taken to avoid injury or damage to it.

*Please ensure all safety instructions and guides are followed.

*The equipment has an age restriction of 36 months. Please ensure no-one under this age uses the equipment at any time.

* Please ensure that a responsible adult always supervises the equipment.

*Shoes, jewellery, badges etc, must be removed before using the equipment.

*No face pain, coloured streamers or silly string to be used on or near the equipment.

*No smoking near the equipment.

*Keep all products/goods away from fire and candles.

* Climbing, hanging or sitting on the walls of the equipment must not be allowed as this may cause injury and/or damage to the tents.

* No food, drinks, drinks glasses or chewing gum is allowed in the tents.

* Always ensure the equipment is not over-crowded and limit numbers according to the age and size of the persons using it.

* Ensure users are not pushing, colliding, fighting or behaving in such a manner as to risk injury or cause distress to others, or damage the equipment.

* No sharp instruments such as scissors, nail clippers/files, stationary etc are allowed on, in or around the equipment.

* No running in and out of the tents or side to side. No running around the tents.

* Do not allow anyone to bounce or jump in the tents.

* Ensure that no-one uses the equipment if they are feeling unwell, if there is an accident it is the hirer’s duty to strip the bedding as soon as possible, cleaned accordingly and bagged due to hygiene and safety of Pee’s Snooze Crew staff.

* During set-up and take down of the equipment, do not allow anyone on or in the equipment as this may cause injury.

*The set-up and take down of equipment must only be performed by a member of Pee’s Snooze Crew.

* Tampering is strictly forbidden of any equipment/products at any time by children.

* Please ensure that no pets use the tents.

* The individual tents are not suitable for outside use and are for indoor use only.

*All equipment/products are not suitable for children under 36 months.

* Please note: a damaged goods invoice will be issued in the event of any loss or damage, the hirer will be liable to pay the invoice and accepts this fact upon proceeding with their booking.

**A security deposit of £15 per tent on the day will act as a damage deposit and be returned to you within 48 hours of your party via bank transfer.

* All event bookings require 50% deposit to hold the date. This deposit will be taken off the balance of the event booking. If, unfortunately your event is cancelled, we will, if there is an alternative date available, and provided it is not too close to the party date when cancelled, endeavour to offer a change of event date. Please note all deposits are non-refundable unless otherwise stated in writing.

* If, unfortunately, a guest and/or guests fail to attend your event, regardless whether notice is given or not, prior to, or on the event date, Pee’s Snooze Crew is unable to offer a reduction in the balance once the deposit has been paid.

*A returnable security damage deposit may be required on set-up of tents and equipment and will be refunded on collection of tents and equipment, provided the goods and equipment are in an acceptable condition. If the condition is such that the requested damage deposit will not cover the damage, we will invoice the hirer, and full payment will be due no later than 14 days after the date of the invoice.

* The hiring of equipment is on a first to book basis. To secure your booking the deposit needs to be paid by the date given the outstanding balance is to be paid no later than 7 days prior to your event, with the exception of short notice bookings (less than 7 days prior to event) then, the balance is due immediately. Should this not be completed by the due date we reserve the right to cancel the hire/booking and no refund of any payments will be given.

* When ordering any personalised goods, the entire party package must be paid for in full before printing commences. The personalisation/name (s) written on the invoice will be exactly what is printed, it is the client’s responsibility to check spellings are correct upon receiving the invoice and prior to paying the deposit. Once the deposit has been paid Pee’s Snooze Crew reserve the right to refuse to reprint and no refunds will be given.

*Free delivery within a 10-mile radius of SL5 0BW outside of this £1 per mile will be charged for delivery and collection of up to 10 miles.

*It will be the hirers responsibility to ensure we can park directly outside of the venue if no driveway then as close as possible on road outside of the venue.

*Set up and collection times are to be discussed between Pee’s Snooze Crew and the hirer, if in the event you need to change set up or collection times you are required to give at least two hours' notice, we will not wait outside properties as this may affect our timings for other customers, we will try to get back to you if/when we can if this is viable due to distance/time etc Pee’s Snooze Crew will not issue any refund in this case unless stated otherwise in writing.

* It will be the client’s responsibility to ensure a suitable representative is at the collection venue on the day Pee’s Snooze Crew collect. If the client fails to ensure a representative is present, the hirer will be liable for the complete invoice charge for every night Pee’s Snooze Crew are unable to collect.

* IF IN THE EVENT YOU OR A REPRESENTATIVE ARE NOT PRESENT OR ALLOW ENTRY FOR COLLECTION YOU ARE LIABLE FOR A SECONDARY FULL NIGHT'S HIRE AS PER YOUR INVOICE.

Pee’s Snooze Crew will advise of the collection date prior to collection. If Pee’s Snooze Crew are unable to collect due to adverse weather or road closures Pee’s Snooze Crew will collect on the following day, if able to do so.

* We, the company, cannot be held responsible for the safe consumption, or any issues resulting from food allergies. It is your responsibility to check all food labelling and the entire contents of the sweet cones, and that it is suitable and safe for the consumption of guests with allergies and/or intolerances and age. We, the company, cannot be held responsible for any adverse reaction to any ingredient and/or product, either in the sleep over survival kit or otherwise. We recommend that you read the ingredient lists carefully prior to any products being used and/or applied. An allergy test is recommended if there is any doubt or history of skin reaction. It is your responsibility to immediately stop application of the product(s) if any reaction occurs.

* It is the responsibility of you, the hirer, to chaperone all staff members always.

*All persons using this equipment do so at their own risk.

*THIS EQUIPMENT IS HIRE USE ONLY. It will not be supplied in a brand-new condition, as it will have been previously hired, and as such some products may be marked. It is your duty to inform the team member setting up your event if you are dissatisfied in any way before they leave the premises, this allows Pee’s Snooze Crew to fully rectify this situation in the unlikely event of dissatisfaction.

* All set-up’s, upon completion, must be finally checked by you or your representative before we leave the venue.

*The person/organisation hiring this equipment will be responsible and liable for any damage or injury occurring from, or as a result of misuse or reckless use. The following guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the hirer to ensure they are always fully adhered to. By paying your deposit, you, the hirer, accept sole responsibility for the safety of all persons using this equipment and agree to ensure it is supervised at all times by either you, or a responsible adult, and by booking with Pee’s Snooze Crew you accept full liability for any injury occurring from misuse or reckless use. We, the company, cannot be held responsible for any injury caused to anyone using this equipment. Pee’s Snooze Crew reserve the right to Set-up the tents in the manor conducive to the environment

- THE TENTS ARE SET-UP FOR SLEEPING IN ONLY.

- THE TENTS ARE NOT TO BE USED AS A PLAY AREA.

- AN ADULT IS REQUIRED TO SUPERVISE CHILDREN AT ALL TIMES.

- ROUGHHOUSING, PLAY FIGHTING, RUNNING, PILLOW FIGHTING, PLAYING TAG OR ANYTHING EQUIVALENT TO THIS IS STRICTLY FORBIDDEN AND MAY CAUSE DAMAGE OR INJURY TO PROPERTY AND/OR PERSONS.

- PEE’S SNOOZE CREW TAKE NO RESPONSIBILITY FOR TENTS FALLING DOWN/OVER IN INSTANCES SUCH AS THE ABOVE.

*The tents are designed in such a manner that they cannot fall over of their own accord and as such Pee’s Snooze Crew take no responsibility if any of the equipment including the tents do not remain upright and for any damage caused to persons and or property in the result of tent or equipment that has fallen.

* I have read the above agreement and fully understand and accept the conditions. I understand I am fully responsible and will pay for any loss or damage that may occur, this will include that all equipment/goods are returned in an acceptable condition. I will check and ensure that I am happy with the condition and set-up of the tents and equipment, before the staff member from Pee’s Snooze Crew leaves the premises.

* By Booking I hereby confirm that I have read and understood the terms and conditions as listed above and agree to hire the equipment from Pee’s Snooze crew.

Payment Methods

- Paypal

- Offline Payment

- Bank Transfer

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